This Shipping Policy explains how ANNAI Social Welfare Research Foundation (“ANNAI”, “we”, “us”, or “our”) processes, packs and delivers orders placed on www.annaiglobalbusiness.com. By placing an order with us, you agree to the terms set out below.
Last updated: June 2026
1. Order Processing
- Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
- You will receive an order confirmation by email once your order is placed, and a dispatch notification once it ships.
- During sale periods or high-demand seasons, processing may take a little longer; we will keep you informed of any delays.
2. Shipping Timelines & Charges
- Domestic (India): Delivery typically takes 3–7 business days after dispatch, depending on your location.
- International / Export: Delivery typically takes 7–21 business days after dispatch, depending on the destination country and customs clearance.
- Courier partner: We ship orders through trusted carriers, including DHL Express, for fast, fully tracked domestic and worldwide delivery. The carrier for your order is selected based on your destination and the service available there.
- Shipping charges, where applicable, are calculated and shown at checkout before you confirm your order. Bulk and export orders may be quoted separately.
3. Order Tracking
Once your order has been dispatched, we will share a tracking number and courier details by email wherever the service is available, so you can follow your shipment until it reaches you. For shipments sent via DHL Express, you can track your parcel directly on the DHL website using the tracking number provided.
4. Customs, Duties & Taxes
For international orders, import duties, taxes and customs charges may be levied once the shipment reaches the destination country. These charges are determined by the destination customs authority and are the responsibility of the customer. ANNAI has no control over these charges and cannot predict their amount.
5. Delays & Undelivered Parcels
While we make every effort to deliver on time, delays may occasionally occur due to courier issues, weather, customs or other factors beyond our control. If your order has not arrived within the expected timeframe, or if a parcel is returned to us as undeliverable, please contact us and we will help resolve it.
6. Incorrect or Damaged Shipments
Please inspect your order on delivery. If an item arrives damaged, defective or incorrect, email info@annaiglobalbusiness.com with your order number and clear photographs within 48 hours of delivery, and we will arrange a replacement or resolution in line with our Refund & Returns Policy.
7. Contact Us
For any questions about this Shipping Policy, please contact us:
ANNAI Social Welfare Research Foundation
Salem, Tamil Nadu – 636 001, India
Email: info@annaiglobalbusiness.com
Phone: +91 9385635944